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HOW WILL AUTOMATION AFFECT YOUR BUSINESS?

If your small business is in the service industry, you might feel uneasy when you read headlines announcing how technology is rapidly replacing humans. Exponential technological advances are making many jobs once thought indispensible obsolete.
The list of industries affected by automation seems to increase daily. Computers continue to take over tasks like answering the phone and making calls, and now even waiters could be replaced by apps Then, of course, there are the cars that drive themselves
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-https://www.americanexpress.com/us/small-business/openforum/articles/will-automation-affect-business/

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Make decent money mining? The electric bill kills it?

As you know, miners have driven up the prices by buying them all up. Now is not the time to buy, and a few months from now, stay clear of the market.
Exactly. Only buy new. For GPUs, the FS thread is dead to me.
I have never killed a video card mining, nor have I got any of them.
Got a ten percent coupon for bestbuy expires today but just my luck the evga 1080 Ti SC black I wanted is oos!
Thanks

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Get Sent Date vs Received Date?

How can i get the date and time the email was sent by the senders server versus the date and time that my email server received it.
 
I have found several options in the scripting sections but i'm not sure exactly what they map to.
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/get-sent-date-vs-received-date_topic9139.html
 
 
 
 
 
 

 

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Received Since date is resetting?

Hi,
 
 
I have few triggers in the account.
When I created trigger I've assigned the Received Since date to be 1/1/2014.
 
But when I checked time to time it changes to current date or day before.
Why is this happening? How do we stop this?
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/received-since-date-is-resetting_topic9259.html
 
 
 
 
 
 

 

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Can we re-queue an email if its failed to process?

Hi Dinobide,
 
 
Yes with the 'On Error' trigger action which you can select from the left hand side of the trigger action screen. 
 
Place the 'on error' at the top of the trigger ideally to perform actions when processing errors occur (based on errors within TA's error handling scope)
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/can-we-requeue-an-email-if-its-failed-to-process_topic9266.html
 
 
 
 
 
 

 

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How to convert html email to plain text email?

Hi,
 
 
I am facing a problem in one of the trigger because the email which comes is in html format, it is coming with <br> and other html tags. Because of html tags the trigger can not insert the email data in the DB. 
 
Any idea, how to convert the html emails in plain text email in ThinkAutomation?
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/how-to-convert-html-email-to-plain-text-email_topic9320.html
 
 
 
 
 
 

 

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Automation - How to create new incident from external table?

Hi!
 
I’m having some trouble with an automation process, and I feel kind of lost trying to figure it out at this point.
 
What I am trying to do, is to create automatic incidents based entries in a SQL table that is being populated by a mainframe. At his point I have created a local database containing a table called “dbo.MainframeRecords”. In Cherwell I have created a linked business object, that is mapped to the table and lastly I have created an automation process that runs in the event, that a new record is created in the aforementioned business object. The automation process runs a one-step that creates a new incident and fills required fields with data from dba.MainframeRecords.
 
Please...

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You can add the option to link incidents to incidents?

I am hoping that in the years that have passed since this comment was posted, you or someone has created the one-step to merge tickets. My team supports one division at our organization. We had been using Kayako Fusion helpdesk and merging tickets in there is a piece of cake. Recently the central IT department wanted us all to be using the same ticketing system so our team had to start using Cherwell and we find that there is no merge tickets capability. The central IT group keeps telling us that it is not possible so I am hoping that someone has created this one-step because in my opinion, merging tickets is necessary fairly often.

Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
...

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Merge Duplicate Tickets?

I've done this with other tools, but does Cherwell offer the ablity to "merge" (aka - close and copy content to another ticket) tickets at all?
 
In all cases where the merge is available, they also support the ability to directly link Incidents / Requests out of the box.
 
If it doesn't exist...
 
Enhancement Request perhaps?
 
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-https://www.cherwell.com/community/f/business_processes/1919/merge-duplicate-tickets
 
 
 
 
 

 

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How would we automate the AD Orchestration Pack?

The request is that we would like the orchestration pack to run without need for human intervention, and we need to know if this is possible. If you have found a way, please share.
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-https://www.cherwell.com/community/f/business_processes/4704/how-would-we-automate-the-ad-orchestration-pack
 
 
 
 
 

 

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