Смартсорсинг.ру

Сообщество руководителей ИТ-компаний, ИТ-подразделений и сервисных центров

Статьи в блогах Вопросы и ответы Темы в лентах ITSM 365 Пользователи Компании Лента заказов Курс по ITSM

Get Sent Date vs Received Date?

How can i get the date and time the email was sent by the senders server versus the date and time that my email server received it.
 
I have found several options in the scripting sections but i'm not sure exactly what they map to.
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/get-sent-date-vs-received-date_topic9139.html
 
 
 
 
 
 

 

Читать ответы

Received Since date is resetting?

Hi,
 
 
I have few triggers in the account.
When I created trigger I've assigned the Received Since date to be 1/1/2014.
 
But when I checked time to time it changes to current date or day before.
Why is this happening? How do we stop this?
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/received-since-date-is-resetting_topic9259.html
 
 
 
 
 
 

 

Читать ответы

Can we re-queue an email if its failed to process?

Hi Dinobide,
 
 
Yes with the 'On Error' trigger action which you can select from the left hand side of the trigger action screen. 
 
Place the 'on error' at the top of the trigger ideally to perform actions when processing errors occur (based on errors within TA's error handling scope)
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/can-we-requeue-an-email-if-its-failed-to-process_topic9266.html
 
 
 
 
 
 

 

Читать ответы

How to convert html email to plain text email?

Hi,
 
 
I am facing a problem in one of the trigger because the email which comes is in html format, it is coming with <br> and other html tags. Because of html tags the trigger can not insert the email data in the DB. 
 
Any idea, how to convert the html emails in plain text email in ThinkAutomation?
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/how-to-convert-html-email-to-plain-text-email_topic9320.html
 
 
 
 
 
 

 

Читать ответы

Automation - How to create new incident from external table?

Hi!
 
I’m having some trouble with an automation process, and I feel kind of lost trying to figure it out at this point.
 
What I am trying to do, is to create automatic incidents based entries in a SQL table that is being populated by a mainframe. At his point I have created a local database containing a table called “dbo.MainframeRecords”. In Cherwell I have created a linked business object, that is mapped to the table and lastly I have created an automation process that runs in the event, that a new record is created in the aforementioned business object. The automation process runs a one-step that creates a new incident and fills required fields with data from dba.MainframeRecords.
 
Please...

Читать ответы

You can add the option to link incidents to incidents?

I am hoping that in the years that have passed since this comment was posted, you or someone has created the one-step to merge tickets. My team supports one division at our organization. We had been using Kayako Fusion helpdesk and merging tickets in there is a piece of cake. Recently the central IT department wanted us all to be using the same ticketing system so our team had to start using Cherwell and we find that there is no merge tickets capability. The central IT group keeps telling us that it is not possible so I am hoping that someone has created this one-step because in my opinion, merging tickets is necessary fairly often.

Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
...

Читать ответы

Merge Duplicate Tickets?

I've done this with other tools, but does Cherwell offer the ablity to "merge" (aka - close and copy content to another ticket) tickets at all?
 
In all cases where the merge is available, they also support the ability to directly link Incidents / Requests out of the box.
 
If it doesn't exist...
 
Enhancement Request perhaps?
 
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-https://www.cherwell.com/community/f/business_processes/1919/merge-duplicate-tickets
 
 
 
 
 

 

Читать ответы

How would we automate the AD Orchestration Pack?

The request is that we would like the orchestration pack to run without need for human intervention, and we need to know if this is possible. If you have found a way, please share.
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-https://www.cherwell.com/community/f/business_processes/4704/how-would-we-automate-the-ad-orchestration-pack
 
 
 
 
 

 

Читать ответы

What Marketing Books Are You Reading?

Wondering what marketing books people are reading / listing to at the moment?

As we know there are so many good business books out there and equally lots of naff ones. I thought it would be fun to start a thread so as to discuss great marketing books that have really helped expand your marketing knowledge, skill set or have helped you grow your business.

 

I did not find the right solution from the internet.

References:

http: // w ww.ukbusinessforums.co.uk/threads/what-marketing-books-are-you-reading.375325/

3D Video Production Service

 

 

Читать ответы

Website Downtime affect on SEO

Hi the All, 

Our ecommerce has Been the website of the of down now! Just! Just for 12 days! The server, and some how apparently the back up server were attacked by some ransomware. 

I do not know the in's and out's, there is a possibility all is lost or we may get things back. Our IT provider (they do all of our IT as well as hosting, web design etc.) change the story about what is happening every day so I really do not know what is going to happen. 

Any way i am just wondering what will happen to our rankings, if anything due to such a long downtime? Assuming everything is recovered. 

Any insight would be appreciated.

 

I did not find the right solution from the internet.

...

Читать ответы