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Updating Status and Sub Status in BPM not doing the latter

I have currently trying to update the status and sub-status of a request from the BPM. The BPM node Update Request > Place on Hold is working fine and selecting the correct sub status on the request. 

However when I use the Update Request > Status node and specifying both the status and sub-status, only the status value is updated and no the sub-status. I checked that it is not a screen refresh issues, like the known issue with putting requests on hold via the BPM, as it is not reflected in the database either.

Please Help.

Thanks !
 
I didn't find the right solution from the internet.
References:
-https://forums.hornbill.com/topic/10789-updating-status-and-sub-status-in-bpm-not-doing-the-latter/

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Embracing Automation

The idea of protecting your small business against automation can actually put you on the wrong side of history. It may be uncomfortable to readjust, but it’s necessary.
“As with most widespread social changes, the uptick in automation will induce a period of painful readjustment,” Storch says. “John Henry lost his job to a steam powered hammer, an entire subversive social movement [the Luddites] formed with a primary purpose to sabotage automated looms due to their threat to the garment industry, and automated telephone systems put secretaries out of work.”
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
...

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HOW WILL AUTOMATION AFFECT YOUR BUSINESS?

“Clearly some jobs are going to be automated faster and to a greater degree than others,” he says. “In the 1980s, people went to college to get degrees in typing and became typists, and businesses were formed to provide typing services. These have clearly gone the way of the dinosaur. And when is the last time you visited a travel agent? Those businesses have been wiped out in recent years by the automated processes of online travel planning companies. Even more recently, app-based car services are quickly replacing the venerable cab industry.”
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
...

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If an automation process is already running on an Incident what happens when the automation process is updated?

Hi,
 
I need to update an existing automation process.  What happens to the automation process that is currently running on the incidents after it has been updated?  Does it then use the new process or continue running on the old process?
 
 
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-https://www.cherwell.com/community/f/business_processes/6467/if-an-automation-process-is-already-running-on-an-incident-what-happens-when-the-automation-process-is-updated

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HOW WILL AUTOMATION AFFECT YOUR BUSINESS?

If your small business is in the service industry, you might feel uneasy when you read headlines announcing how technology is rapidly replacing humans. Exponential technological advances are making many jobs once thought indispensible obsolete.
The list of industries affected by automation seems to increase daily. Computers continue to take over tasks like answering the phone and making calls, and now even waiters could be replaced by apps Then, of course, there are the cars that drive themselves
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-https://www.americanexpress.com/us/small-business/openforum/articles/will-automation-affect-business/

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Make decent money mining? The electric bill kills it?

As you know, miners have driven up the prices by buying them all up. Now is not the time to buy, and a few months from now, stay clear of the market.
Exactly. Only buy new. For GPUs, the FS thread is dead to me.
I have never killed a video card mining, nor have I got any of them.
Got a ten percent coupon for bestbuy expires today but just my luck the evga 1080 Ti SC black I wanted is oos!
Thanks

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Get Sent Date vs Received Date?

How can i get the date and time the email was sent by the senders server versus the date and time that my email server received it.
 
I have found several options in the scripting sections but i'm not sure exactly what they map to.
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/get-sent-date-vs-received-date_topic9139.html
 
 
 
 
 
 

 

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Received Since date is resetting?

Hi,
 
 
I have few triggers in the account.
When I created trigger I've assigned the Received Since date to be 1/1/2014.
 
But when I checked time to time it changes to current date or day before.
Why is this happening? How do we stop this?
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/received-since-date-is-resetting_topic9259.html
 
 
 
 
 
 

 

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Can we re-queue an email if its failed to process?

Hi Dinobide,
 
 
Yes with the 'On Error' trigger action which you can select from the left hand side of the trigger action screen. 
 
Place the 'on error' at the top of the trigger ideally to perform actions when processing errors occur (based on errors within TA's error handling scope)
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/can-we-requeue-an-email-if-its-failed-to-process_topic9266.html
 
 
 
 
 
 

 

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How to convert html email to plain text email?

Hi,
 
 
I am facing a problem in one of the trigger because the email which comes is in html format, it is coming with <br> and other html tags. Because of html tags the trigger can not insert the email data in the DB. 
 
Any idea, how to convert the html emails in plain text email in ThinkAutomation?
 
Please Help.
Thanks !
 
I didn't find the right solution from the internet.
References:
-http://www.parkersoftware.com/forum/how-to-convert-html-email-to-plain-text-email_topic9320.html
 
 
 
 
 
 

 

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