What is passive voice and why should it be avoided?
In formal discourse, the passive voice is unacceptable if it is being used to avoid saying who did some thing. There are two instances when this typically happens. The first involves an attempt to avoid first or second person. The second derives from a lack of knowledge or research. The indirect structure of a passive sentence can easily hide the identity of who's taking the action. For example, saying, “Your claim will be handled” doesn't tell the user who will be handling their claim. Active voice uses a much clearer structure.