Service Manager workflow - Suspend task on status change?
For the Suspend auto task, I can see there is one for "Wait for Request Resolution" so we can get the BPM to do something if the request is resolved at a specific point. Could I do something similar with a request being closed?
For example I'd like to, if a request is closed after being resolved (either by the customer or an analyst), it will send a closure e-mail. If it is re-opened, turn on the resolution timer again and wait for it to be resolved. I've attached a draft diagram of what I'd like it to do.
I didn't find the right solution from the internet.
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