Смартсорсинг.ру

Сообщество руководителей ИТ-компаний, ИТ-подразделений и сервисных центров

Статьи в блогах Вопросы и ответы Темы в лентах ITSM 365 Пользователи Компании Лента заказов Курс по ITSM

Service Manager workflow - Suspend task on status change?

For the Suspend auto task, I can see there is one for "Wait for Request Resolution" so we can get the BPM to do something if the request is resolved at a specific point. Could I do something similar with a request being closed?

For example I'd like to, if a request is closed after being resolved (either by the customer or an analyst), it will send a closure e-mail. If it is re-opened, turn on the resolution timer again and wait for it to be resolved. I've attached a draft diagram of what I'd like it to do.

Please Help.
Thanks !

I didn't find the right solution from the internet.
References:
-https://forums.hornbill.com/topic/8367-service-manager-workflow-suspend-task-on-status-change/
-Banking System Video Examples

 

Комментарии (0)