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Статьи в блогах Вопросы и ответы Темы в лентах ITSM 365 Пользователи Компании Лента заказов Курс по ITSM

Is the Residential Technology Fee continuing?

Yes, it is continuing. The existing UMass charge for residential students covers basic technology support in campus residences. Similar costs exist at other universities. While UMass itemizes this as a charge on bills ($252 annually), other universities often build it into basic housing expenses. This charge supports limited residence phone, and wired and wireless services, including debt payments for residence infrastructure.

The Residential Technology Fee meets a different need than the new technology fee. The new fee is being primarily used for shared campus-wide wired and wireless networking (including networking support of areas such as classrooms, Library and the Student Union). 

thnx!

 

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How have students been engaged in this process?

he Vice Chancellor and her team have been sharing information on this topic since January 2015, by meeting with a variety of student leaders as well as the student press. See the list of student consultations for more information. We have been responding to questions on this topic, and regularly updating this FAQ page for the community. The Vice Chancellor continues to work with students to listen to their ideas on prioritization and any other feedback as needs continue to evolve. A new IT Student Advisory Group has been formed for ongoing advisement.

thnx!

 

I didn't find the right solution from the internet.
References:
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Is the new fee included in the calculation of financial aid?

The new fee has been incorporated into the Financial Aid’s calculation of the Cost of Attendance, as approved by the Board of Trustees. The Cost of Attendance is used to determine financial aid. Need-based aid offsets some of the new fee for some entering first-year and transfer students, depending on their Expected Family Contribution. For a returning student, if the Expected Family Contribution does not change, the student’s financial aid award remains the same.

thnx!

 

I didn't find the right solution from the internet.
References:
-https://www.umass.edu/it/support/about/networking-modernization-proposed-student-technology-fee-faq
 

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Will the fee improve both wireless and wired services?

Yes, the fee is intended to support technology needs over time as campus needs continue to evolve. For the next five years, we expect to use the majority of the fee to support campus networking—both wired and wireless services, including infrastructure improvements to accommodate rapid growth. Improvements are being prioritized and address networking in classrooms and shared spaces. The fee also funds some classroom technology equipment updates and additional blue light emergency HELP phones.

thnx!

 

I didn't find the right solution from the internet.
References:
-https://www.umass.edu/it/support/about/networking-modernization-proposed-student-technology-fee-faq
 
- Professional Landing...

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Is BitLock covered by Warranty?

By using the BitLock smart lock hardware (the “Device”) you are agreeing to the terms of this Limited Warranty set forth below. If you do not agree to the terms of this Limited Warranty you may return the Device (in its original packaging, unused condition) within thirty days of the date of purchase (or the return period provided by your place of purchase, whichever is longer) for a refund in accordance with our Return Policy. This warranty applies only to the person or entity that originally purchased the Device from BitLock or from one of its authorized resellers or distributors. Purchases from unauthorized third party resellers such as ebay sellers, sellers on Craigslist, etc are...

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How will it receive software updates?

We securely push firmware updates over-the-air (OTA) to the locks. The firmware will automatically download once the lock connects to an authenticated smartphone. Please note that we encrypt and sign the firmware image for maximum security so that non-authorized parties or adversaries cannot push a malicious update.

 

thnx!

 

 

I didn't find the right solution from the internet.
References:
-https://bitlock.zendesk.com/hc/en-us/articles/204836887-How-will-it-receive-software-updates-
 
- Professional Product Animation Pricing

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How can I replace the battery if needed?

To replace the battery, you must first unlock BitLock and remove the U-shaped shackle. Then use a screwdriver to unscrew the cap at the end of the internal compartment, slide the old battery out, insert the new battery, and screw the cap back on. It's as easy as replacing a flashlight’s battery.

 

thnx!

 

 

I didn't find the right solution from the internet.
References:
-https://bitlock.zendesk.com/hc/en-us/articles/204142548-How-can-I-replace-the-battery-if-needed-
 
- Professional Intro Video Pricing

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How long does the battery live?

With an ingenious design, intelligent power management, advanced battery technology, low power radio and actuation system, Bitlock can perform more than 10,000 lock/unlock operations on a single battery. This is enough to provide a 5-year battery life under average usage (5 lock/unlock operations per day) before replacing the battery.

 

thnx!

 

 

I didn't find the right solution from the internet.
References:
-https://bitlock.zendesk.com/hc/en-us/articles/204836807-How-long-does-the-battery-live-
 
- Professional Intro Video Cost

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Парольная политика

На данный момент моя оутсорсингвая компания состоит из 2х доверенных сотрудников, планирую расштряться и нанимать сотрудников со стороны. На данный момент для администрированния клиентсого оборудованния используеться наш "Админский" пароль едиый для всех клиентов. С приходом новых сотрудников возможна их ротациия и проблемы при увольнении. Как обстоят дела с админскими паролями в аналогичных организациях?

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Программа для приема заявок

Помогите найти софт для приема заявок клиентов, с простым интерфейсом. У нас интернет магазин, и клиенты пишут по разным вопросам (доставка, что-то не работает на сайте и т.п.), поэтому несколько человек отвечают. Желательно, чтобы была возможность назначать конкретного человека ответственным за заявку, и передавать заявку между специалистами, чтобы это было незаметно для клиента.

OTRS уже пробовали, не очень удобно там.

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