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Эффективная работа в команде: как сплотить коллектив контакт-центра?

Эффективная работа в команде: как сплотить коллектив контакт-центра?

Многие не уделяют навыкам работы в команде должного внимания при подборе сотрудников в контакт-центр. Они явно недооценивают возможности командной работы, в то время как она способна не только повысить производительность КЦ, но и сделать его более эффективным.

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How thin is your ice?

When something goes wrong, how do you respond?

When you own assets, when your position feels secure, when you're playing the long game, a bump in the road is just that. "Well, that was interesting." You can learn from it, and the professional realizes that freaking out pays little benefit.

On the other hand, the middleman, the person who realizes just how easily he can be replaced, the person who can't stop playing the short game... well, he realizes that it's all sort of a house of cards, and often indulges in the urge to freak out, disgorging panic and fear and even hatred on the person that's easy to blame.


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The business environment is challenging, with demands placed on you each and every day, presenting themselves in myriad forms. Whether it’s negotiating with clients, trying to meet hectic deadlines, managing the work-life balance, or handling conflict with colleagues, there will always be something that will test your patience and your resolve. Most importantly, though, there will always be opportunity for growth – professionally and personally. However, in order for this growth to transpire out of these challenges, a change of your inner narrative is required.

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Best Business Blogs for Business Students

By subscribing to a respected, credible blog written by successful contributors within the business field or by expert journalists, you can get a better understanding of how certain principles you're learning in your program work in the modern economy.

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Fail Hard, Fail Fast, Find Success

Video is the latest hot trend in the B2B content marketing world. Facebook the live to the From the YouTube to Snapchat, there are  SO MANY styles the videos and platforms, But SO little time to Utilize Them all .

Jumping into video marketing feet first is an exciting and irresistible prospect. Throwing a video But-together for your marketing off-plan is Actually  putting the cart the before the horse .

Impactful Creating Company, resonating, and of motivating video campaigns STARTS by  looking inward to your corporate culture . The power of the Turning video marketing INTERNALLY for training, orientations, or the highlights of Company About enterprise | Helps  ingrain IT to Leadership as with the a Valuable tool  That Makes a positive impact. Also gives you It a fail safe space to hard and fast because the sooner that happens, the sooner you become an  adept content producer on their way to viral status .





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Роль руководителя в обучении сотрудников контакт-центра

Роль руководителя в обучении сотрудников контакт-центра

Качественное обучение персонала — залог успешной работы контакт-центра. Но ошибочно полагать, что участие в образовательном процессе должно касаться только операторов и тренеров. Вовлечение в этот процесс руководителей может оказать неоценимую помощь как наставникам, так и рядовым сотрудникам.

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List of Small-Scale Businesses

Home-Improvement Contractor

An independent home-improvement contractor, with a crew of two or three, could be hired by homeowners for various types of jobs. These jobs could be tasks such as roofing, house painting, carpentry or driveway paving. The contractor should be licensed in accordance with local regulations. Upon being hired, he and the homeowner would sign a contract that specifies the work to be done, the time frame, the price for the work, and the payment schedule.


A self-employed bookkeeper could have several small business clients. The clients might be small retail establishments or companies that don't have a sufficient volume of work to justify employing a full-time bookkeeper. The bookkeeper could work at clients' offices each month, depending on clients' needs. Alternatively, he could work at his home office. Typical duties involve recording and maintaining the financial records of business clients, including keeping records that each company's accountant would use in preparing tax returns.

Website Designer

A person with skills in website design could work for small to medium-size businesses that need basic websites for maintaining a presence on the Internet. The designer creates the look, features and layout of websites, and needs a knowledge of graphic design and computer programming. After completion of a website, the designer can continue involvement with the client company by maintaining the website and adding to its features as needed. The designer might also be involved in writing and editing the website's content.


Freelance writers provide services to clients in business, technical areas, scientific research and nonprofit fields. Small to mid-size companies that don't use advertising agencies might hire copywriters to create advertising or marketing copy. Other businesses often need a writer to assist them in completing business plans that will be presented to discerning investors and lenders. Some clients need ghostwriters to write feature articles for industry magazines. Opportunities exist for qualified writers to contribute articles for publication on the Internet and to write content for both simple and complex websites. Other small-scale contractors often hire writers to compose presentations of their finished work.


For more you can checkPromo Video Pricing

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Types of Small Businesses

Hundreds of different small business options are available for people looking for the right venture. Although there can be almost as many variations as there are people who undertake a new business, most small businesses fit into certain main categories, based on their legal and ownership structure, company size, business location, and whether they are virtual or brick-and-mortar businesses. Your business probably fits into at least several of these groupings.

The simplest legal forms for small businesses are sole proprietorships and partnerships. Neither is required to be registered with the state and taxes are managed on the owner's or partners' personal tax forms. These forms are best when there is little capital property or likelihood of being sued. A corporation is the opposite end of the spectrum, requiring registration with state and local authorities, separate business tax filings and regular meetings with an established board of directors. The S-corporation is a variation suitable for small businesses. Under this formulation, income is passed through to the individual stockholders and reflected on their personal tax forms. An LLC, or limited liability company, is another corporate variation which combines the liability protection of a corporation with the tax structures of a partnership.

Perhaps you are a house-painter, freelance writer or party planner. If you work on your own, at times and for clients you choose, your business may fall into the independent contractor category. As the name implies, you create agreements or contracts on a per-job basis to accomplish a set task. Although you are doing work for your client in each case, you are considered self-employed, since you are not employed directly by any of the people for whom you perform jobs. Self-employed individuals are required to file quarterly estimated taxes and are responsible for claiming income on their personal tax forms. Many independent contractors are also home-based businesses.

Your small business may have an actual storefront or office, a solely online presence, or a combination of both. A legal practitioner, seamstress or caterer likely will have an office or physical location where she can meet with clients and keep the tools of her trade. A bookseller, translator or freelance writer, on the other hand, might successfully manage his business without a physical shop and do all his business through a website. Other businesses are best served by a combination of both physical and virtual presence -- craftspeople in particular typically will display their goods at local craft coops or shows, but also have a website, perhaps as part of a virtual craft mall.


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Small-Scale Business

A few examples of small-scale businesses include a flea market or shopping mall booth, a consultancy business, or even a computer repair shop that moves into retail space. Small-scale businesses typically consist of one owner and his shop. The business owner sells products and/or services supplied by a franchise company or created by the owner himself. This type of business is flexible, which means that the owner can generally set hours at any time to accommodate customers.

The initial startup costs for a small-scale business are usually pretty low, depending on the specific business model and what products or services are being sold. A small-scale business selling retail goods at flea markets will only need funds to buy initial inventory and pay for a spot at the flea market. Likewise, the owner of a small business selling homemade goods only needs to worry about purchasing materials to make the goods. Small-scale businesses that offer consultation services, such as tax preparation or nutritional services, also have very low overhead costs.

A small-scale business is generally portable, making it easy to set up and tear down. Holiday gift shops that sell candles and novelty items are a perfect example of portability; all that's typically required is empty space at a shopping mall with a small table or booth to display products. Small-scale businesses also need a way to accept payments. Small credit card terminals and portable cash registers are perfect for these needs.


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PLANNING: Planning involves choosing tasks that must be performed to attain organizational goals, outlining how the tasks must be performed, and indicating when they should be performed.

Planning activity focuses on attaining goals. Managers outline exactly what organizations should do to be successful. Planning is concerned with the success of the organization in the short term as well as in the long term.


Organizing can be thought of as assigning the tasks developed in the planning stages, to various individuals or groups within the organization. Organizing is to create a mechanism to put plans into action.

People within the organization are given work assignments that contribute to the company’s goals. Tasks are organized so that the output of each individual contributes to the success of departments, which, in turn, contributes to the success of divisions, which ultimately contributes to the success of the organization.


Influencing is also referred to as motivating,leading or directing.Influencing can be defined as guiding the activities of organization members in he direction that helps the organization move towards the fulfillment of the goals.

The purpose of influencing is to increase productivity. Human-oriented work situations usually generate higher levels of production over the long term than do task oriented work situations because people find the latter type distasteful.CONTROLLING:

Controlling is the following roles played by the manager:

  1. Gather information that measures performance
  2. Compare present performance to pre established performance norms.
  3. Determine the next action plan and modifications for meeting the desired performance parameters.

Controlling is an ongoing process.


For more you can check Corporate Video Cost


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