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Статьи

Goals Without Action Are Worthless

If you have taken the first two steps—gotten your thinking right about what you want, and clarified your true goals—you MUST take action steps to make your vision your reality.

You must be willing to move forward with daily action that will begin moving you toward achievement. There is only one time for you to take action and that is now. Quit trying to get ready to start and start already!

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The Case for Multiple Project Management Methodologies

A multiple-methodology approach to project management may lead to happier project teams, according to a new report by LiquidPlanner.

 found that 74 percent of the respondents who said they were highly satisfied with their existing project management methodology actually used a combination of methodologies.

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Anybody else remember when this game was slow and tactical?

Just curious if anyone remembers when the cams actually played a role? 
 

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Искусственный интеллект в контакт-центре: роботы дешевле людей?

Искусственный интеллект в контакт-центре: роботы дешевле людей?

Как автоматизированные системы контакт-центра влияют на работу операторов? Оправдываются ли расходы на их техническое обслуживание? Читайте в статье.

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Внедрение инструментов Lean в командe Сервис Деск

Внедрение инструментов Lean в командe Сервис Деск

Опыт внедрения новых методов работы эффективности в команде Сервис Деск на примере компании ICL Services. 

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Время перемен в индустрии контакт-центров: как реагировать?

Время перемен в индустрии контакт-центров: как реагировать?

Какие тенденции определяют судьбу индустрии контактных центров, и что можно ожидать в ближайшем будущем? Читайте в материале.

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Riding the Economic Rollercoaster

The Thomson Reuters / PayNet Small Business Lending Index (SBLI) reversed sharply in February after four consecutive months of retreat. Can you tell our readers if any factors in particular positively impacted the data - such as seasonality?

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Corporate Entrepreneurship Research Paper

Growth, innovation, and flexibility are the main traits associated with entrepreneurship. Both theorists and practitioners consider these traits as desirable not only for entrepreneurial ventures, but also for established corporations. In the Schumpeterian view, however, the transition from a new venture to an established firm is associated with a descent of entrepreneurial spirit and an ascent of bureaucratic management. The integration of theories of organizational design and entrepreneurship results in the concept of corporate entrepreneurship (CE) that focuses on entrepreneurial behavior in larger established organizations.

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Deal with Loss

Recently, one of my students lost her brother to cancer.  He had been fighting the disease for quite a while and though his death was not unexpected and though I did not know her brother, it was impossible not to be deeply moved and saddened as I watched this young woman and her close friends deal with such a profound loss. 

As teachers, most of us will be faced with helping our students work through the grieving process at some point in our careers. With that in mind, I wanted to discuss some important points that might help you and your students during these difficult and challenging times.

 

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Sales coaching vs. sales training

Sales coaching vs. sales training
One question I often hear asked is, "What's the difference between sales training and sales coaching?" Sales training refers to an event or a series of events that occur as baseline education. Sales coaching, on the other hand, implies an ongoing relationship between reps and managers, with continued optimization and improvement. The scope of coaching ranges from process enforcement to the improvement of the sales conversation itself.
 
 
Sales coaching has also grown more important because companies have rediscovered the importance of conversational skills, which are best taught by coaching. In particular, the lack of phone skills among millennials is a well-documented business phenomenon that cuts across all industries. This skill gap is especially painful in B2B sales, since voice conversations - in which the rep and customer rarely meet in person - remain absolutely vital to closing typical five-to-six figure deal sizes.
 
 
 
 

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