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Теория: методики и стандарты

Beauty and her lovable Beast: Rishi and Neetu Kapoor

Beauty and her lovable Beast: Rishi and Neetu Kapoor

 

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Classical miniatures at Saffronart’s spring sale

Classical miniatures at Saffronart’s spring sale

 

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There is more beyond the limit!

“Take a deep breath; keep it in as long as you can; exhale till you are empty of breath. Now, exhale some more,” said my yoga instructor. Really? How can you possibly exhale more after you are ‘empty’? Try, he encouraged. And sure enough, some breath still whooshed out with the effort.

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Retailing strategy

Wal-Mart's compounded annual growth rate in its first 20 years was 43% a year. If Wal-Mart had kept growing at that rate, its revenue [today] would be more than triple the world's GDP. It's obvious that you eventually run out of places to put stores. Or if you're an internet retailer, rapid growth depends on attracting new customers.

 

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Lost Neighborhood

Fast forward 5 years and that plan fell through, it was never sold and it now just sits fading away, falling apart.

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Bringing Smart Technology to the Backyard

As spring continues its steady march towards summer, homeowners’ thoughts once again return to their outdoor spaces—those external areas of respite which have languished these many winter months.
 
Below we showcase a number of intelligent outdoor products that will help you make the most of the home around your home, regardless of its size.

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List of Small-Scale Businesses

Home-Improvement Contractor

An independent home-improvement contractor, with a crew of two or three, could be hired by homeowners for various types of jobs. These jobs could be tasks such as roofing, house painting, carpentry or driveway paving. The contractor should be licensed in accordance with local regulations. Upon being hired, he and the homeowner would sign a contract that specifies the work to be done, the time frame, the price for the work, and the payment schedule.

Bookkeeper

A self-employed bookkeeper could have several small business clients. The clients might be small retail establishments or companies that don't have a sufficient volume of work to justify employing a full-time bookkeeper. The bookkeeper could work at clients' offices each month, depending on clients' needs. Alternatively, he could work at his home office. Typical duties involve recording and maintaining the financial records of business clients, including keeping records that each company's accountant would use in preparing tax returns.

Website Designer

A person with skills in website design could work for small to medium-size businesses that need basic websites for maintaining a presence on the Internet. The designer creates the look, features and layout of websites, and needs a knowledge of graphic design and computer programming. After completion of a website, the designer can continue involvement with the client company by maintaining the website and adding to its features as needed. The designer might also be involved in writing and editing the website's content.

Writer

Freelance writers provide services to clients in business, technical areas, scientific research and nonprofit fields. Small to mid-size companies that don't use advertising agencies might hire copywriters to create advertising or marketing copy. Other businesses often need a writer to assist them in completing business plans that will be presented to discerning investors and lenders. Some clients need ghostwriters to write feature articles for industry magazines. Opportunities exist for qualified writers to contribute articles for publication on the Internet and to write content for both simple and complex websites. Other small-scale contractors often hire writers to compose presentations of their finished work.

 

For more you can checkPromo Video Pricing

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Исключение из правила: когда AHT может влиять на заработок операторов?

Исключение из правила: когда AHT может влиять на заработок операторов?

Сторонники применения AHT в системах материального стимулирования сотрудников контакт-центров утверждают, что если число обработанных звонков будет достаточно высоким, то заработная плата распределится по операторам поровну. Предполагается, что количество «быстрых» и «медленных» клиентов будет практически одинаковое у каждого оператора, и поэтому заработная плата у сотрудников с равной фактической производительностью будет одинаковой. Утверждение на первый взгляд кажется верным, но так ли это на самом деле?

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Должен ли AHT влиять на заработную плату операторов?

Должен ли AHT влиять на заработную плату операторов?

Измерять, оптимизировать и учитывать среднюю скорость обработки контактов важно не только при разработке систем нематериального стимулирования операторов. Но стоит ли использовать значение этой метрики при определении заработной платы сотрудников контакт-центра?

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Из чего складывается среднее время обработки звонка?

Из чего складывается среднее время обработки звонка?

Один из ключевых KPI производительности контакт-центров – Average Handling Time (AHT, рус. среднее время обработки контакта) показывает, насколько быстро операторы обрабатывают контакты с абонентами. Скорость обработки в свою очередь тесно связана с экономикой КЦ. Из чего же складывается AHT?

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