they don’t get refunds, as small businesses urged not to give into customer blackmail
Small business owners are urged to be proactive about generating the best online reputation they can, amid reports that a Gold Coast cafe was ‘blackmailed’ by patrons who threatened they would post bad reviews about the business on TripAdvisor and Zomato if they didn’t receive cash refunds for meals they had paid for.
The Gold Coast Bulletin reports Goji Granola Bar and Cafe was recently hit with Facebook complaints from multiple customers who had already dined at the venue and paid without complaint.
After the business offered vouchers to two customers to give the cafe a second chance, they allegedly demanded a cash refund instead, saying they would write negative reviews about the business on sites including Zomato and TripAdvisor if the demand wasn’t met.
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